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Alarm service

The alarm service allows you to:

  • Automatically create alarms based on parameters and criteria
  • Manage alarm status

Alarms can have one of the following 3 severity levels, from the least critical to the most critical:

  • Information
  • Warning
  • Critique

They also have the following properties:

  • Timestamp
  • Description message
  • Connected object concerned
  • Treatment commentary
  • Assigned user
  • A state: open, in process, closed

The description message is customized for each alarm according to the application.

The status changes based on user actions:

  1. When the alarm is created the status is open
  2. The user can then decide to close the alarm and to process it, in which case it goes to the current state.
  3. When the user has done the necessary checks then he can put the alarm in the closed state

In general, alarms are displayed in a grid, either filtered by object or for all objects to have an overall view.

By default, alarms are not notified to users. The notification service makes it possible to trigger notifications according to alarms.